Prior to working with Decodifi, TFS Express Logistics faced significant inefficiencies and resource drain due to their manual driver onboarding process. Each new driver required up to two hours of a senior team member's time for training video viewing and assessments. This not only consumed valuable time but also involved extensive manual documentation updates and diary logging, creating a substantial bottleneck.

The consequences extended beyond immediate time costs. Senior personnel were pulled away from higher-value tasks, hindering productivity and slowing other critical business operations. Furthermore, the reliance on manual tracking introduced a high risk of human error, potentially leading to compliance issues and drivers lacking essential knowledge, which could negatively impact service quality, safety, and the company's reputation.

TFS Express Logistics had previously attempted a fragmented approach using YouTube videos, Word documents, and in-person assessments. However, these methods lacked a centralised, structured system, making it difficult to ensure consistency, track progress, or scale training effectively with their growing workforce.

TFS Express Logistics chose Decodifi due to their proven agility and rapid deployment capabilities. Decodifi's commitment to thorough discovery sessions followed by the ability to build and deploy a tailored solution within an ambitious four-week timeframe was a critical differentiator.

The client's primary objective was to eliminate the manual onboarding process and replace it with an efficient, automated, and scalable solution. Specifically, they aimed to significantly reduce senior team involvement in routine training, ensure consistent delivery of essential video content, and establish a reliable, error-free method for tracking driver assessments and compliance.

Decodifi addressed these challenges by developing and deploying a bespoke web application:

- Automated Training Delivery: All essential training videos were integrated into a secure, easily accessible platform, eliminating the need for senior team members to manually facilitate video viewing for each new driver.

- Real-time Reporting & Compliance: The system provides senior management with real-time dashboards and reports on each driver's training progress and compliance status, dramatically reducing the risk of human error and ensuring consistent tracking of mandatory reviews.

- Enhanced Scalability: By digitising and automating the entire process, Decodifi provided a solution that could effortlessly scale with TFS Express Logistics' business growth, allowing them to onboard any number of new drivers without additional strain on their senior team.

Decodifi's automated driver onboarding application delivered significant, measurable, and qualitative benefits to TFS Express Logistics:

Tangible Outcomes:

- Time Savings: Senior team members now spend 80-90% less time (20-40 hours/month) on onboarding, freeing them for strategic work.

- Cost Reduction: Dramatically reduced operational costs by cutting down senior staff's manual onboarding hours.

- Accelerated Onboarding: New drivers are fully onboarded 60% faster, getting them fleet-ready sooner.

- Flawless Compliance: Achieved 100% accurate tracking of training and assessment, ensuring full compliance without human error.

Qualitative & Strategic Gains:

- Streamlined & Consistent: A smoother, more professional, and consistent onboarding experience, allowing drivers to train at their own pace.

- Empowered Team: Senior staff morale and focus improved, shifting to higher-value activities. Administrative burdens significantly reduced.

- Enhanced Audit Readiness: Automated tracking provides a robust, easily accessible audit trail for compliance.

- Future-Proofed: The platform now serves as a scalable foundation for ongoing training and has opened doors for leveraging technology to drive further operational efficiency and growth across the business.